UK Mainland Deliveries:

We are pleased to be able to offer a range of different UK mainland delivery services, Including FREE Standard Delivery on all orders over £30 as well as an DPD Next Day, Express, Saturday, Sunday and Choose a Deliver Date options. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.

Standard Delivery FREE on all orders over £30.
Delivered up to 3-5 working days (Monday to Friday excluding UK Public Holidays).
 
Next Day Delivery - Tracked delivery (£4.90)
Order before 4pm for delivery next day (Monday to Friday excluding UK Public Holidays)..
 
DPD Express Delivery - Tracked delivery (£3.90)
Order before 4pm delivered within 3 working days (Monday to Friday excluding UK Public Holidays). 
 
Saturday Delivery - Tracked delivery (£9.90)
Order throughout the week, before 4pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday. 
 
Sunday Delivery - Tracked delivery (£9.90)
Order throughout the week, before 4pm on Friday to receive on Sunday. After 5pm on Friday, this option will not be available until Monday. 
 
Choose a Delivery Date - Tracked delivery (£6.90)
Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.

Orders can be despatched to your home or workplace and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions, for example: "Door entry code 1234".

 

UK Non Mainland Deliveries:

Northern Ireland - DPD Tracked delivery (£7.90) FREE on all orders over £74.90
Delivered 2-3 working days. 

European and International Deliveries:

Outside of the United Kingdom mainland, we ship to a wide range of countries, using DPD. This is a fully tracked service and a signature is required to receive your order. Please note that our dispatch time for in-stock items is 1 to 2 working days. All time scales are based upon your orders being received before 6pm (GMT). For orders received after this time, processing will begin on the following working day.

The delivery costs, minimum order for free shipping and estimated delivery time for the destinations we currently ship to can be found below. Please select the relevant currency to be shown the correct information.If you have any queries over delivery times or costs, please contact a member of our Customer Relations department

International Shipping Rates

Pounds Sterling
Destination Delivery Cost Free Delivery Delivery Estimate  
Austria £7.90 £149.90 5-6 days  
Belgium £5.90 £129.90 3-5 days  
Czech Republic £9.90 £149.90 5-6 days  
Denmark £9.90 £99.90 5-6 days  
Finland £11.90 £149.90 6-7 days  
France £6.90 £99.90 3-5 days  
Germany £5.90 £99.90 3-5 days  
Guernsey £7.90 £149.90 3-5 days  
Hungary £9.90 £199.90 6-7 days  
Italy £9.90 £99.90 5-6 days  
Northern Ireland £7.90 £74.90 3-5 days  
Republic of Ireland £9.90 £149.90 3-5 days  
Jersey £7.90 £149.90 3-5 days  
Luxembourg £7.90 £149.90 3-5 days  
Netherlands £6.90 £109.90 3-5 days  
Poland £9.90 £149.90 6-7 days  
Portugal £11.90 £149.90 6-7 days  
Slovakia £9.90 £149.90 5-6 days  
Spain £9.90 £149.90 5-6 days  
Sweden £12.90 £99.90 6-7 days  
Switzerland £12.90 £249.90 5-6 days  
 

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

 

Euros 
Destination Delivery Cost Free Delivery Delivery Estimate  
Austria €8.90 €169.90 5-6 days  
Belgium €6.90 €149.90 3-5 days  
Czech Republic €10.90 €169.90 5-6 days  
Denmark €11.90 €116.90 5-6 days  
Finland €12.90 €169.90 6-7 days  
France €7.90 €99.90 3-5 days  
Germany €6.90 €99.90 3-5 days  
Guernsey €8.90 €169.90 3-5 days  
Hungary €10.90 €224.90 6-7 days  
Italy €10.90 €99.90 5-6 days  
Northern Ireland €84.90 €99.90 3-5 days  
Republic of Ireland €10.90 €169.90 3-5 days  
Jersey €8.90 €169.90 3-5 days  
Luxembourg €8.90 €169.90 3-5 days  
Netherlands €7.90 €124.90 3-5 days  
Poland €10.90 €169.90 6-7 days  
Portugal €13.90 €169.90 6-7 days  
Slovakia €10.90 €169.90 5-6 days  
Spain €10.90 €169.90 5-6 days  
Sweden €13.90 €116.90 6-7 days  
Switzerland €13.90 €284.90 5-6 days  
 

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

 

Swedish Krona
Destination Delivery Cost Free Delivery Delivery Estimate  
Austria 89.90 kr 1710 kr 5-6 days  
Belgium 65.90 kr 1480 kr 3-5 days  
Czech Republic 112.90 kr 1710 kr 5-6 days  
Denmark 116 kr 1170 kr 5-6 days  
Finland 132.90 kr 1710 kr 6-7 days  
France 78.90 kr 1190 kr 3-5 days  
Germany 66.90 kr 1190 kr 3-5 days  
Guernsey 112.90 kr 1710 kr 3-5 days  
Hungary 111.90 kr 2290 kr 6-7 days  
Italy 112.90 kr 1190 kr 5-6 days  
Northern Ireland 91.90 kr 1113 kr 3-5 days  
Republic of Ireland 112.90 kr 1710 kr 3-5 days  
Jersey 89.90 kr 1710 kr 3-5 days  
Luxembourg 89.90 kr 1710 kr 3-5 days  
Netherlands 76.90 kr 1253 kr 3-5 days  
Poland 111.90 kr 1710 kr 6-7 days  
Portugal 134.90 kr 1710 kr 6-7 days  
Slovakia 111.90 kr 1710 kr 5-6 days  
Spain 112.90 kr 1710 kr 5-6 days  
Sweden 112.90 kr 1170 kr 6-7 days  
Switzerland 143.90 kr 2849 kr 5-6 days  
 

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

 

Danish Krone
>
Destination Delivery Cost Free Delivery Delivery Estimate  
Austria 65.90 dkk 1241 dkk 5-6 days  
Belgium 65.90 dkk 1076 dkk 3-5 days  
Czech Republic 81.90 dkk 1241 dkk 5-6 days  
Denmark 86.00 kr 860 kr 5-6 days  
Finland 123.90 dkk 1241 kr 6-7 days  
France 57.90 dkk 828 dkk 3-5 days  
Germany 48.90 dkk 828 dkk 3-5 days  
Guernsey 81.90 dkk 1233 dkk 3-5 days  
Hungary 164.90 dkk 1655 dkk 6-7 days  
Italy 81.90 dkk 828 dkk 5-6 days  
Northern Ireland 66.90 dkk 828 dkk 3-5 days  
Republic of Ireland 81.90 dkk 1241 dkk 3-5 days  
Jersey 81.90 dkk 1233 dkk 3-5 days  
Luxembourg 64.90 dkk 1233 dkk 3-5 days  
Netherlands 65.90 dkk 1241 dkk 3-5 days  
Poland 123.90 dkk 1241 dkk 6-7 days  
Portugal 98.90 dkk 1241 dkk 6-7 days  
Slovakia 123.90 dkk 1241 dkk 5-6 days  
Spain 81.90 dkk 1241 dkk 5-6 days  
Sweden 110.90 dkk 860 dkk 6-7 days  
Switzerland 164.90 dkk 2070 dkk 5-6 days  
 

Unfortunately we are unable to deliver to any country that is not mentioned in the list above.

 

 

Additional Information:

All of the terms and conditions can be found here on the DPD website

Bulk and Oversized Orders

  • Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
  • We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

Australia and New Zealand deliveries

Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

Transportation of Liquids & Aerosols

Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

  • Dangerous or hazardous goods
  • Flammable goods
  • Dated and perishable food/drink
  • Liquids (This includes batteries and battery acid)
  • Glass

VAT Content and Refunds:

If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

We are unable to deliver to the areas listed below:

Country Post/Zip Code Area
Denmark
Denmark
100 to 999
3900 to 3999
Faroe Islands
Greenland
France
France

France
97000 to 97999
98600 to 98999

20XXX
Guadaloupe, Martinique
La Réunion, Guyane FranÇaise
and Territoires d'Outre-Mer
Corsica
Italy
Italy
47890 to 47899
00120
San Marino
Vatican City
Portugal
Portugal
09000 to 09499
09500 to 09999
Madeira
Azores
Spain 35XXX and 38XXX Canary Islands
USA ALL USA
UK GX11 1AA Gibraltar
How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays.

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays.

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.