All you need to know for Christmas 2018

As Christmas approaches, we want to make sure that we give our customers all of the information they require. If you are looking for when you need to place your order by to ensure you receive it in time, or what to do if something isn’t quite right, below you will find everything you need to make sure you are ready for the big day!

Please click on one of the following Categories to be taken to the information you require. If you cannot find the information you require, please click on the 'How to Contact Us this Christmas' section for more details of how to contact our friendly team.

  • Guaranteed Delivery Dates
  • Christmas Returns policy
  • How To Contact Us this Christmas
  • Christmas FAQ's

  • Guaranteed Delivery Dates

    We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:

    Before 5pm on Thursday 13th December – UK Standard Delivery (FREE ON ORDERS OF £30 AND OVER)


    Before 5pm on Wednesday 19th December – UK Express DPD (£3.99 PER ORDER)


    Before 5pm on Friday 21st December – UK Next Working Day Delivery (£4.99 PER ORDER)


    For Non-UK Destinations, please see below (all orders need to be placed by 5pm on these dates):

    11th December
    12th December
    13th December
    14th December
    17th December
    18th December
    19th December
    Australia Greece
    New Zealand
    Finland
    Iceland
    Italy
    Jersey
    Guernsey
    Denmark
    Hungary
    Sweden
    Austria
    Belgium
    Czech Republic
    France
    Luxembourg
    Netherlands
    Portugal
    Slovakia
    Spain
    Germany
    Ireland
    Poland
    Switzerland

    Post Christmas Deliveries

    Any order that has missed the Christmas deadline, will be delivered as per our normal time scales after processing on the Thursday 27th December. Next day orders that missed the Christmas cut off but were placed prior to 5pm on Thursday 27th of December will be delivered on the 28th December. Please consider the New Year's Day Bank Holiday when placing your order.


    Christmas Returns policy

    Buy your Christmas gifts, after 5th of November, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item. Our Customer Service team will be available to assist you with any exchanges from Thursday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team please here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.


    How To Contact Us this Christmas

    WE OPERATE REDUCED CHRISTMAS AND NEW YEAR’S HOURS FOR OUR CUSTOMER SERVICE CENTRE

    Please see below the hours that our service centre will be open. All hours are shown in GMT:

    Friday 21st December – 8.00am – 8.00pm

    Saturday 22nd December – 9.00am to 4.00pm

    Sunday 23rd December – Closed

    Monday 24th December – 8.00am – 8.00pm

    Tuesday 25th December – Closed

    Wednesday 26th December – Closed

    Thursday 27th December – 8.00am – 8.00pm

    Friday 28th December – 8.00am – 8.00pm

    Saturday 29th December – 9.00am – 1.00pm

    Sunday 30th December – Closed

    Monday 31st January – 8.00am – 8.00pm

    Tuesday 1st January – Closed

    Wednesday 2nd January – 8.00am – 8.00pm

    Call us on

    +44 (0)151 224 7141 from the UK

    Write to us at

    SW Golf Limited
    PO Box 2007
    Liverpool
    L69 3FX
    United Kingdom

    Email us

    General Sales: sales@onlinegolf.co.uk
    Professional Advice: sales@onlinegolf.co.uk
    Aftersales: aftersales@onlinegolf.co.uk
    Returns: aftersales@onlinegolf.co.uk
    Feedback: aftersales@onlinegolf.co.uk
    Marketing: marketing@onlinegolf.co.uk


    Christmas FAQ's

  • When do I need to place my order by to receive it before Christmas?
  • You can find a list of possible destinations, and when you need to place your order by to guarantee pre-Christmas delivery here.

  • When will my order be dispatched if I miss the cut off for pre-Christmas delivery?
  • If you have missed the cut off for pre-Christmas delivery, your order will be shipped from Thursday 27th December and will be delivered within our normal time-scales which can be found here. Please consider the New Year's Day Bank Holiday when placing your order.

  • I’ve missed the date for guaranteed pre-Christmas delivery. What options do I have?
  • Don’t panic! You can order e-vouchers throughout Christmas. Once payment approval is complete, these will be emailed to the address of your choice within 2 hours, so even on Christmas Day, it is never too late! To order your vouchers or for more information, please click here.

  • I would like to purchase a Gift Voucher as a present. How does this work?
  • We offer e-vouchers which can be ordered anytime in the run up to Christmas and as they are sent within 2 hours of order acceptance, it’s never too late.

    Please consider the delivery email address that you enter when prompted. The vouchers will be sent to this email address within 2 hours of us accepting your order so if you want to get a head start on your shopping but need to keep your gift a secret, we recommend that you enter your own email address and forward these to the eventual recipient when you are ready.

    Within our checkout you may also be asked for a Delivery Address. Whilst we do require this to process your order, you can rest assured that your e-vouchers will be sent electronically to the email address you have specified. For more information on Gift Vouchers, please click here.

  • How long do I have to return an item purchased as a Christmas gift?
  • Buy your Christmas gifts, after 5th of November, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item.

    Our Customer Service team will be available to assist you with any exchanges from Thursday 27th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.

    As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.

  • I need further help. Who can I speak to?
  • Our Customer Service team are available to help you with any query, large or small. If you have not been able to find the answers you are looking for, details of how to contact our team, along with the opening hours of our Customer Service Centre, can be found here.