|Last Order Dates|
|We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:
Before 4pm on Tuesday 22nd December – UK Next Working Day Delivery (NOW FREE ON ORDERS OVER £25 PLACED BEFORE 4PM ON TUESDAY 22ND!!)
Before 4pm on Friday 18th December – UK Standard Delivery (FREE ON ORDERS OF £25 AND OVER)
For Non-UK Destinations, please see below (all orders need to be placed by 4pm on these dates):
Post Christmas Deliveries
|Christmas Gift Returns|
|Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item. Our Customer Service team will be available to assist you with any exchanges from Tuesday 29th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.|
|As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.|
|Reduced Christmas and New Year’s Hours for our Customer Service centre|
|Over the festive season, Customer Services will be available to assist you.
Please see below the hours that our service centre will be open:
|Wednesday 23rd December||8.00am – 8.00pm||Tuesday 29th December||8.00am – 8.00pm|
|Thursday 24th December||8.00am – 6.00pm||Wednesday 30th December||8.00am – 8.00pm|
|Friday 25th December||Closed||Thursday 31st December||8.00am – 6.00pm|
|Saturday 26th December||Closed||Friday 1st January||Closed|
|Sunday 27th December||Closed||Saturday 2nd January||9.00am – 1.00pm|
|Monday 28th December||Closed||Sunday 3rd January||Closed|
|We have a number of ways that you can contact our Customer Service team. Below are all the details you need, should you require assistance or advice from one of our advisors.
Phone: +44 (0)151 224 7141
- When do I need to place my order by to receive it before Christmas?
You can find a list of possible destinations, and when you need to place your order by to guarantee pre-Christmas delivery here
- When will my order be dispatched if I miss the cut off for pre-Christmas delivery?
If you have missed the cut off for pre-Christmas delivery, your order will be shipped from Tuesday 29th December and will be delivered within our normal time-scales which can be found here. Please consider the New Year's Day Bank Holiday when placing your order.
- I’ve missed the date for guaranteed pre-Christmas delivery. What options do I have?
Don’t panic! You can order e-vouchers throughout Christmas. Once payment approval is complete, these will be emailed to the address of your choice within 2 hours, so even on Christmas Day, it is never too late! To order your vouchers or for more information, please click here.
- I would like to purchase a Gift Voucher as a present. How does this work?
We offer e-vouchers which can be ordered anytime in the run up to Christmas and as they are sent within 2 hours of order acceptance, it’s never too late.
Please consider the delivery email address that you enter when prompted. The vouchers will be sent to this email address within 2 hours of us accepting your order so if you want to get a head start on your shopping but need to keep your gift a secret, we recommend that you enter your own email address and forward these to the eventual recipient when you are ready.
Within our checkout you may also be asked for a Delivery Address. Whilst we do require this to process your order, you can rest assured that your e-vouchers will be sent electronically to the email address you have specified.
For more information on Gift Vouchers, please click here.
- How long do I have to return an item purchased as a Christmas gift?
Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item. Our Customer Service team will be available to assist you with any exchanges from Tuesday 29th December. Please have your original order number ready. For Opening Times and details of how to contact the team, please click here.
- I need further help. Who can I speak to?
Our Customer Service team are available to help you with any query, large or small. If you have not been able to find the answers you are looking for, details of how to contact our team, along with the opening hours of our Customer Service Centre, can be found here.
HOW ABOUT A GIFT VOUCHER