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Shipping

Once your order has been shipped, you will receive an email from our courier. This will give you more detail regarding your delivery, along with information about how you can track your parcel(s).

We dispatch orders on weekdays only (Mon-Fri except Bank Holidays). If you place your order between 5pm on a Friday and 5pm on a Monday, via a Next Day service, then it will arrive on Tuesday. Further Delivery information can be found on our Shipping and Delivery page.

Your OnlineGolf Benefits

If you placed your order whilst signed into your OnlineGolf account, you will have earned Loyalty Points on your purchase which can then be redeemed against future orders*. If you do not currently have an account, and want to save even more money in the future, please visit our Create an Account section to get started.

We keep our customers up to date with the latest news and all of our best deals via weekly newsletters. If you chose to receive these emails when placing your order, you can be sure that you will always know about our latest bargains. If you missed the chance to receive these, but want to be kept informed of our fantastic offers you can enter your email address and find out more at our Stay in Touch section.

Feedback

At OnlineGolf, we are passionate about improving the service that we provide, and the selection of products that we sell. As such, we use Reevoo to collect unbiased feedback from our customers. A couple of weeks after receiving your order, Reevoo will email you with a simple questionnaire where you can rate your purchase, as well as your experience with OnlineGolf.

Don't forget you can also follow OnlineGolf on Facebook and Twitter.

Returns

We all change our minds occasionally. As such, at OnlineGolf, we give you 30 days to decide whether you would like to keep your order. If you would like to return any part of your order, please contact a member of our aftersales team by email at aftersales@onlinegolf.co.uk, or by phone on 0151 224 7141 and we will talk you through the process. Alternatively, you can complete the return form on the reverse of your delivery note, which will accompany your order, and send the item back to us. For full details on how to return items, please see our Returns and Refunds page.


* Loyalty Points are not earned on purchases of Gift Vouchers

This e-mail is confidential and contains privileged information. If you are not the named recipient, please contact SW Golf Ltd. Immediately by email at aftersales@onlinegolf.co.uk, or by phone on 0151 224 7141. You should not disclose the contents to any person, or take copies, or use it for any purpose.

As per our Terms and Conditions, this does not constitute confirmation of your order. Please be advised that your credit card will not be charged until we have verified that your order can be fulfilled. For any further assistance, our aftersales team can be contacted by email at aftersales@onlinegolf.co.uk, or by phone on 0151 224 7141.

How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking. Alternatively, please see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@onlinegolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.