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Once your order has been shipped, you will receive an email from our courier. This will give you more detail regarding your delivery, along with information about how you can track your parcel(s).

We dispatch orders on weekdays only (Mon-Fri except Bank Holidays). If you place your order between 6pm on a Friday and 6pm on a Monday, via a Next Day service, then it will arrive on Tuesday. Further Delivery information can be found on our Shipping and Delivery page.

Your OnlineGolf Benefits

If you placed your order whilst signed into your OnlineGolf account, you will have earned Loyalty Points on your purchase which can then be redeemed against future orders*. If you do not currently have an account, and want to save even more money in the future, please visit our Create an Account section to get started.

We keep our customers up to date with the latest news and all of our best deals via weekly newsletters. If you chose to receive these emails when placing your order, you can be sure that you will always know about our latest bargains. If you missed the chance to receive these, but want to be kept informed of our fantastic offers you can enter your email address and find out more at our Stay in Touch section.


At OnlineGolf, we are passionate about improving the service that we provide, and the selection of products that we sell. As such, we use Reevoo to collect unbiased feedback from our customers. A couple of weeks after receiving your order, Reevoo will email you with a simple questionnaire where you can rate your purchase, as well as your experience with OnlineGolf.

Don't forget you can also follow OnlineGolf on Facebook and Twitter.


We all change our minds occasionally. As such, at OnlineGolf, we give you 30 days to decide whether you would like to keep your order. If you would like to return any part of your order, please contact a member of our aftersales team by email at, or by phone on 0151 224 7141 and we will talk you through the process. Alternatively, you can complete the return form on the reverse of your delivery note, which will accompany your order, and send the item back to us. For full details on how to return items, please see our Returns and Refunds page.

* Loyalty Points are not earned on purchases of Gift Vouchers

This e-mail is confidential and contains privileged information. If you are not the named recipient, please contact SW Golf Ltd. Immediately by email at, or by phone on 0151 224 7141. You should not disclose the contents to any person, or take copies, or use it for any purpose.

As per our Terms and Conditions, this does not constitute confirmation of your order. Please be advised that your credit card will not be charged until we have verified that your order can be fulfilled. For any further assistance, our aftersales team can be contacted by email at, or by phone on 0151 224 7141.