Shipping & Delivery Information
We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and one of Europe's largest carriers, and
We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.
Of course, if you have any questions regarding the delivery of your order, you can call our Aftersales team on +44 (0)151 224 7141 for assistance.
We are pleased to be able to offer a range of different delivery services, such as Standard (free on orders over £25) and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.
|Standard (Hermes)||£1.99 or free over £25||Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays) when ordered before 6pm.||Express (DPD)||£2.99||Delivered within 2-4 working days (Monday to Friday excluding UK Public Holidays) when ordered before 6pm.|
|Next Working Day||£4.99||Order before 6pm to receive on the next working day. Orders placed over the weekend, and after 6pm on Friday will be delivered on the following Tuesday.|
|Saturday||£9.99||Order throughout the week, before 6pm on Friday to receive on Saturday. Orders placed after 6pm on Friday will be delivered on the following Saturday.|
|Sunday||£9.99||Order throughout the week, before 6pm on Friday to receive on Sunday. After 6pm on Friday, this option will not be available until Monday.|
|Choose a Delivery Date||£4.99||Upon selecting this option, you will be asked to Choose a Delivery Date from those available. If the option you require is not available, please contact customer services.|
Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between
8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.
We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "Door entry code 1234" or "If out, please leave with neighbour".
European and International Deliveries:
For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. Orders to these destinations
will be delivered within a competitive 3-7 working day timeframe, providing your order is placed before 6pm GMT. For orders received after this time, processing will begin on the
following business day.
The costs for delivery to these destinations can be found below, along with the order value required to qualify for free delivery. If you have any queries over delivery times or costs, please contact a member of our Customer Service team
|Australia||£60 or free over £750||3-7 Working Day Delivery|
|Austria||£10 or free over £99||3-7 Working Day Delivery|
|Belgium||£5 or free over £99||3-7 Working Day Delivery|
|Czech Republic||£15 or free over £99||3-7 Working Day Delivery|
|Denmark||£10 or free over £99||3-7 Working Day Delivery|
|Finland||£10 or free over £99||3-7 Working Day Delivery|
|France||£5 or free over £99||3-7 Working Day Delivery|
|Germany||£5 or free over £99||3-7 Working Day Delivery|
|Guernsey||£7.99 or free over £149||3-7 Working Day Delivery|
|Hungary||£15 or free over £349||3-7 Working Day Delivery|
|Iceland||£40 or free over £750||3-7 Working Day Delivery|
|Italy||£10 or free over £99||3-7 Working Day Delivery|
|Ireland||£5 or free over £99||3-7 Working Day Delivery|
|Jersey||£7.99 or free over £149||3-7 Working Day Delivery|
|Luxembourg||£5 or free over £99||3-7 Working Day Delivery|
|Netherlands||£5 or free over £99||3-7 Working Day Delivery|
|New Zealand||£70 or free over £850||3-7 Working Day Delivery|
|Poland||£15 or free over £99||3-7 Working Day Delivery|
|Portugal||£15 or free over £99||3-7 Working Day Delivery|
|Slovakia||£15 or free over £99||3-7 Working Day Delivery|
|Spain||£10 or free over £99||3-7 Working Day Delivery|
|Sweden||£15 or free over £99||3-7 Working Day Delivery|
|Switzerland||£35 or free over £500||3-7 Working Day Delivery|
All of the terms and conditions can be found here on the DPD website
Bulk and Oversized Orders
- Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
- We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.
Delivery to PO Boxes
Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.
Australia and New Zealand deliveries
Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.
Transportation of Liquids & Aerosols
Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:
- Dangerous or hazardous goods
- Flammable goods
- Dated and perishable food/drink
- Liquids (This includes batteries and battery acid)
VAT Content and Refunds:
If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.
We are unable to deliver to the areas listed below:
|DenmarkDenmark||100 to 9993900 to 3999||Faroe IslandsGreenland|
|FranceFranceFrance||97000 to 9799998600 to 9899920XXX||Guadaloupe, MartiniqueLa Réunion, Guyane FranÇaise and Territoires d'Outre-MerCorsica|
|ItalyItaly||47890 to 4789900120||San MarinoVatican City|
|PortugalPortugal||09000 to 0949909500 to 09999||MadeiraAzores|
|Spain||35XXX and 38XXX||Canary Islands|