Returns & Refunds

Unused Goods

In the event that you are not satisfied with any purchase from onlinegolf.co.uk, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund or exchange. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish to be taken with your return.

What happens next?

You now have three options:

1. So that you receive the replacement goods as soon as possible, we recommend that you place another order online as soon as you know you will have to return the original goods. This means you will have what you need without unnecessary delay, rather than having to wait for the goods to reach us and be processed. If you choose this method you should request a refund for your original order when you send it back.

2. If you wish us to receive the return and process an exchange for you then please include the relevant information concerning the alternative goods required and this will be processed upon receipt.

3. Finally, if you do not wish to place another order or exchange the goods and would just like a refund, then let us know and we will do this as soon as your order is received.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

 

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail aftersales@onlinegolf.co.uk with your order number and daytime contact number so we can arrange an exchange delivery.

For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace or return the item to us if they feel there has been no manufacturing fault.

Returns Address

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.