We take the delivery of your order extremely seriously and as such we work very closely with our carrier DPD, part of Geopost and one of Europe's largest carriers. For UK orders under 2kg we utilise the services of DPD Hermes.

For our EU Customers we provide an effective delivery service to most countries within the EU and offer a competitive 2-5 working day timeframe.

We offer full traceability for your orders from point of shipping through to delivery, you will receive an email immediately we ship the orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, at any time you can call our Aftersales team on 01279 452388 for assistance.

Shipping Information

UK Deliveries:

For our UK customers we provide a range of services: Pre1000AM, Next Working Day, UK free delivery of 2-5 working days and we also offer a Saturday delivery. In addition, we have a special service that allows customers to preselect a date in the future, where we will hold the goods and despatch in time to ensure we deliver on the requested date. To establish which services are available in which post codes, please full details below.

Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.30am to 5.30pm; all deliveries will require a signature.

We dispatch orders on weekdays only, except on Bank Holidays. If you place your order on Friday before 4:00pm using the Next Day service, it will arrive on Monday. If you place your order over the weekend using the Next Day service, it will arrive on Tuesday. Please note that Next Working Day delivery does not include Saturday delivery.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: "If out, please leave with neighbour".

FREE European delivery:

For a limited time, delivery to selected European countries is FREE for orders over £99. See below for details.

Destination Courier Cost

United Kingdom UK Free Delivery

Free Delivery 2-5 working days (Excludes N.Ireland, Highlands & Islands of Scotland)

Please note: Free delivery is NOT available to the following postcodes: EIRE,NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3

DPD

Free

United Kingdom Next Working Day (Order by 4pm)

Please note: Next day delivery is NOT available to the following postcodes: EIRE,NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3

DPD

Orders placed Mon - Fri before 4.00pm, orders placed after 4.00pm on Friday will be delivered on Tuesday.

£4.99

United Kingdom Next Working Day by 10am (Order by 4pm)

Please note: Next day delivery by 1000 am is NOT available to the following postcodes: EIRE, AB10-56, BT1-99, , FK17-22, G83, GY1-9, HS1-99, IM1-99, IV1-99 JE1-99, KA27-28, KW0-99, PA20-99, PH17-99, PO30-41,TR21-25. ZE1-3

DPD

Orders placed Mon - Fri before 4.00pm, orders placed after 4.00pm on Friday will be delivered on Tuesday.

£9.99

United Kingdom Saturday Delivery (Order by 4pm Friday)

Saturday delivery is NOT available to the following postcodes: EIRE, AB10-56, BT1-99, FK17-22, G83, GY1-9, HS1-99, IM1-99, IV1-99 JE1-99, KA27-28, KW0-99, PA20-99, PH17-99, PO30-41, TR21-25, ZE1-3

DPD

Orders must be placed before Friday 4.00pm

£9.99

United Kingdom Choose Delivery Date

Please note: Choose delivery is NOT available to the following postcodes: EIRE,NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3

DPD

Choose any day, Monday-Friday up to 30 days ahead

£4.99

United Kingdom N. Ireland, North Scotland and Offshore Islands

Applies to the following postcodes: NORTHERN IRELAND, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3 FOR JERSEY AND GUERSNEY SEE BELOW

DPD

£4.99

Free for orders over £99.99

Australia Australia

3 - 7 days

DPD

£40.00

Free for orders over £750.00

Austria Austria

3 - 6 days

DPD

£10.00

Free for orders over £99.00

Belgium Belgium

3 - 6 days

DPD

£5.00

Free for orders over £99.00

Czech Republic Czech Republic

3 - 6 days

DPD

£15.00

Free for orders over £99.00

Denmark Denmark

3 - 6 days

Carrier will make one attempt to deliver to the address on the label. If delivery is not successful then the Carrier will leave a notification card notifying the Customer that the delivery has been taken back to the carriers depot, requesting that the Customer contacts the Carrier to arrange redelivery.

DPD

£10.00

Free for orders over £99.00

Finland Finland

3 - 6 days

Parcels are attempted to be delivered before 2PM, if unsuccessful the parcels are left at a local collection point, the Consignee will be contacted with the appropriate address.

There are 3 depots in Finland that handle B2C parcel differently to that described above namely, Turku, Tampere & Vantaa where the consignee will be contacted and instructed their parcel is ready for collection from a designated collection point. The parcel will be held for 14 days at the collection point, If parcel not claimed in 14 days it will be returned to the consignor.

DPD

£10.00

Free for orders over £99.00

France France

3 - 6 days

DPD

£5.00

Free for orders over £99.00

Germany Germany

3 - 7 days

DPD

£5.00

Free for orders over £99.00

Guernsey Guernsey

3 - 6 days

DPD

£7.99

Free for orders over £149.00

Hungary Hungary

3 - 6 days

DPD

£15.00

Free for orders over £349.00

Iceland Iceland

4 - 7 days

DPD

£40.00

Free for orders over £750.00

Ireland Ireland

2 - 5 days

DPD

£5.00

Free for orders over £99.00

Italy Italy

3 - 6 days

DPD

£10.00

Free for orders over £99.00

Jersey Jersey

3 - 6 days

DPD

£7.99

Free for orders over £149.00

Luxembourg Luxembourg

3 - 6 days

DPD

£5.00

Free for orders over £99.00

Netherlands Netherlands

3 - 6 days

DPD

£5.00

Free for orders over £99.00

New Zealand New Zealand

3 - 7 days

DPD

£50.00

Free for orders over £850.00

Poland Poland

3 - 6 days

DPD

£15.00

Free for orders over £99.00

Portugal Portugal

3 - 6 days

DPD

£15.00

Free for orders over £99.00

Slovakia Slovakia

3 - 6 days

DPD

£15.00

Free for orders over £99.00

Spain Spain

3 - 6 days

Please note that we are currently unable to ship to the Canary Islands.

DPD

£10.00

Free for orders over £99.00

Sweden Sweden

3 - 6 days

Carrier will make one attempt to deliver to the address on the label, If delivery is not successful then the Carrier will leave a notification card notifying the Customer that the delivery has been left at a local "Drop Off Point" for collection by the Customer.

DPD

£15.00

Free for orders over £99.00

Switzerland Switzerland

3 - 6 days

DPD

£35.00

Free for orders over £500.00

Please Note: For orders going outside the UK that are considerably larger than average we reserve the right to make an additional charge to cover the increased delivery rate. We will always contact you before any card payment is taken.

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to BFPO addresses.

We are unable to deliver to the areas listed below:

Area Zip Code Country
Faroe Islands
Greenland
100 to 999
3900 to 3999
Denmark
Denmark
Guadaloupe, Martinique
La Réunion, Guyane FranÇaise
Territoires d'Outre-Mer
97000 to 97999
98600 to 98999
France
France
France
Madeira
Azores
09000 to 09499
09500 to 09999
Portugal
Portugal
USA All USA

 

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