FAQ's & Help

Any questions you have about Onlinegolf, our products and our services, may have already been answered below. However if not, feel free to get in contact with us.



How do I track my order?

You can track the status of your parcel online by visiting our Track Your Order page.


How do I return something?

Instructions on how to return purchased items can be found by visiting our Returns & Refunds page.


I returned an item - has it arrived yet?

Our returns are normally processed within a day of receiving them. You will be contacted by email straightaway, either confirming a refund, notifying you that an exchanged item has been despatched or that a faulty item has been returned to the manufacturer.

If you have not heard from us within 2-3 working days of your expected delivery date of the item back into our warehouse, please contact us or chase the delivery up with your courier (if you have used one).


When do I need to order to receive my clubs in time for the weekend?

UK Customers

You can order up until 6pm on the Friday and still receive an order on Saturday (provided you have selected our Saturday Delivery option). To receive an order on Friday, the order must be placed by 6pm on the Thursday, selecting Next Working Day. Orders placed on our Standard Delivery service must be placed by 6pm on Monday to guarantee delivery by the weekend; that is, by Friday. Please note that orders placed on our Next Working Day Service between 6pm on Friday and 6pm on Monday will be delivered on the Tuesday.

Please bear in mind that even though our shop is open 24 hours a day and 7 days a week, we only ship orders during office hours.

For delivery to European countries, please allow 3-7 working days from placing your order


Which courier do you use?

For all our deliveries throughout the UK and the rest of Europe we use DPD, who are a member of one of Europe's leading services groups GeoPost, wholly owned by La Poste the second largest postal group in Europe. The parcels & logistics division is responsible for distributing some 385 million shipments throughout Europe.

DPD's business in the UK is principally the delivery of small - medium sized parcels with an increasing emphasis on home delivery, International distribution is an equally important area of focus for DPD.

By using DPD we can offer a wide range of delivery options to all our Customers, the various services can be viewed by visiting our Shipping and Delivery page, please note that service restrictions apply to certain delivery areas, these restrictions can be viewed on the relevant service on the Shipping and Delivery page.

We offer full traceability of your orders from point of shipping through to delivery, you will receive an email immediately we ship the orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, at any time you can call our Aftersales team on +44(0)1512247141 for further assistance.


Can I choose when during the day my parcel will be delivered?

Generally deliveries are made on the next working day following despatch from our Warehouse, deliveries are normally made between the hours of 8am and 6.30pm

For priority deliveries you may select our Next Working Day by 10.00am service. To utilise this service orders must be received by 4.00pm. Please note that orders shipped on Friday will be delivered on Monday, by 10am.

We offer a Saturday Day Service, to utilise this service orders must be received by 4.00pm Friday.

We also offer a service where you can choose any future delivery date.

Please note that service restrictions apply to certain postcodes, these restrictions can be viewed on the relevant service on the Shipping and Delivery section.

You may also use the special instructions to request the courier to leave with a neighbour or leave in a secure area within your property. Please note that the neither the Courier nor SW Golf can accept responsibility if you choose this option.

We strongly recommend you use a delivery address where there will be someone to sign for the goods, such as a work address, friend or relative. By doing this you can ensure that you receive your order with minimal fuss and maximum speed.

Please note that we do not allow collections from our Carriers depots, if for any reason you need to change the delivery address then you need to email Aftersales@onlinegolf.co.uk who will contact you to discuss your changes.

Of course, at any time you can call our Aftersales team on +44(0)1512247141 for further assistance.


What happens if I miss the couriers when they deliver?

If you are out when the delivery is attempted, then the courier will:

1. Follow any special delivery instructions that you have entered such as "Leave with Neighbour".

2. Follow any special delivery instructions that you have entered such as "Leave in Garage", please note that should you advise this course of action then SW Golf nor the Courier can be held responsible should the delivery go missing.

3.Leave a card with their contact details so you will be able to rearrange the delivery.

We strongly recommend however using a delivery address where there will be someone there to sign for the goods, such as a work address, friend or relative. By doing this you can ensure that you receive your order with minimal fuss and maximum speed and security.

Please note that we do not allow collections from our carrier's depots.

If for any reason you need to change the delivery address then you need to email Aftersales@onlinegolf.co.uk who will contact you to discuss your changes.

Of course, at any time you can call our Aftersales team on +44(0)1512247141 for further assistance.


I live in a VAT exempt area - how do I get the VAT removed from my order?

If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process.


I've made an error on my order - how do I change it?

Provided we have not yet processed your order, it can be changed if need be. Please log into your account and make the required changes or alternatively e-mail aftersales@onlinegolf.co.uk


How do I cancel my order?

Provided we have not yet processed your order, it can be cancelled if you wish. Please e-mail aftersales@onlinegolf.co.uk as soon as possible with the order number and we will cancel the order if it is not too late. Don't panic however, our returns policy allows goods to be returned (provided they are unused and in their original packaging) for up to 30 days after the order is placed for a full refund or exchange if you need to.