GUARANTEED DELIVERY DATES
Last Order Dates for Christmas Delivery
We want to help you plan your Christmas. As such, for UK deliveries, we will guarantee that you receive your orders, if placed by the dates below:
Before 6pm on Tuesday 22nd December – UK Next Working Day Delivery (£4.99 PER ORDER) NOW FREE ON ORDERS OVER £25
Before 6pm on Saturday 18th December – UK Standard Delivery (FREE ON ORDERS OF £25 AND OVER)
For all other destinations see below, (all orders need to be placed before 6pm (GMT) on these dates):
Post Christmas Deliveries
Any order that has missed the Christmas deadline, will be delivered as per our normal time scales after processing on the Wednesday 28th Dec. Next day orders that missed the Christmas cut off but were placed prior to 18.00 on Wednesday 28th of December will be delivered on the 29th December. Please consider the New Year's Day Bank Holiday when placing your order
Christmas Gift Returns
Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item. Our Customer Service team will be available to assist you with any exchanges from Wednesday 28th December. Please have your original order number ready. For Opening Times and details of how to contact the team please click here.
As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.
Reduced Christmas and New Year’s Hours for our Customer Service centre
Over the festive season, Customer Services will be available to assist you. Please see below the hours that our service centre will be open:
Saturday 24th December – 9.00am – 4.00pm
Sunday 25th December – Closed
Monday 26th December – Closed
Tuesday 27th December – Closed
Wednesday 28th December – 8.00am – 8.00pm
Thursday 29th December – 8.00am – 8.00pm
Friday 30th December – 8.00am – 8.00pm
Saturday 31st December – 9.00am – 1.00pm
Sunday 1st January – Closed
Monday 2nd January – Closed
Tuesday 3rd January – 8.00am – 8.00pm
We have a number of ways that you can contact our Customer Service team. Below are all the details you need, should you require assistance or advice from one of our advisors.
Phone: +44 (0)151 224 7141
When do I need to place my order by to receive it before Christmas?
You can find a list of possible destinations, and when you need to place your order by to guarantee pre-Christmas delivery here.
When will my order be dispatched if I miss the cut off for pre-Christmas delivery?
If you have missed the cut off for pre-Christmas delivery, your order will be shipped from Wednesday 28th December and will be delivered within our normal time-scales which can be found here. Please consider the New Year's Day Bank Holiday when placing your order.
I’ve missed the date for guaranteed pre-Christmas delivery. What options do I have?
Don’t panic! You can order e-vouchers throughout Christmas. Once payment approval is complete, these will be emailed to the address of your choice within 2 hours, so even on Christmas Day, it is never too late! To order your vouchers or for more information, please click here.
I would like to purchase a Gift Voucher as a present. How does this work?
We offer e-vouchers which can be ordered anytime in the run up to Christmas and as they are sent within 2 hours of order acceptance, it’s never too late.
Please consider the delivery email address that you enter when prompted. The vouchers will be sent to this email address within 2 hours of us accepting your order so if you want to get a head start on your shopping but need to keep your gift a secret, we recommend that you enter your own email address and forward these to the eventual recipient when you are ready.
Within our checkout you may also be asked for a Delivery Address. Whilst we do require this to process your order, you can rest assured that your e-vouchers will be sent electronically to the email address you have specified. For more information on Gift Vouchers, please click here.